FAQ's & HELP CENTER

ORDER INFORMATION

No matter who you are, where you’re from and what you’re up to; With us you will always find a phone case or an accessory for EVERY VERSION OF YOU and the one that matches your mood 😎

We serve big-hearted individuals like you to build a meaningful relationship that extends beyond the initial purchase because we truly believe that it’s not only about what we deliver, but also about how it makes you feel.

We bring you these products with a “LOVE IT” factor, meaning we are so confident with the quality of our products that you will absolutely fall in love with them. Therefore, enjoy using them risk free as they are also backed up by our “12 MONTHS INTERNATIONAL WARRANTY”

An order confirmation will be sent to your registered e-mail address used for placing the order with us.

We strongly recommend you check the spam folder if you haven’t received the order confirmation e-mail. 

Note: Due to high volumes, in some instances, it may take up to 24 hours before you receive the order confirmation e-mail. 

If you still haven’t received the confirmation e-mail after 24 hours, feel free to contact us at info@leskyebleu.com and we will investigate it for you.

At LE SKYEBLEU, we’re all about sustainability and that’s why we have a MADE TO ORDER policy to avoid waste and promote environmental responsibility♻️ This means your order is freshly made just for you and our production time is between 2-3 business days before shipment. But trust us, it’ll be worth the wait!

And the best part? We have production warehouses all over the world, including USA, Australia, UK, Italy and Korea, so your package will be sent from the location nearest to you for the fastest delivery possible. Not only that, but by producing locally we’re also supporting local economies and reducing carbon emissions on each order. Once your package is on its way, we’ll send you a confirmation email with tracking information so you can follow its journey right to your doorstep. Happy shopping!!

We can cancel the order as long as it’s not under production or shipped already. We allow cancellation up to 4 hours from the purchase. After the initial 4 hours, the orders will be automatically sent to the respective production teams (either in Australia, USA, UK, Italy or Korea) who will process the order as per our processing timeframe.

If we are unable to cancel your order, it is possible for you to return the product(s) back to us. Please refer to our returns policy for further details.

We only allow changes/ amendments up to 4 hours from the purchase. After the initial 4 hours, the orders will be automatically sent to the respective production teams (either in Australia, USA, UK, Italy or Korea) who will process the order as per our processing timeframe.

If you still have any concerns or questions about your order, feel free to contact us at info@leskyebleu.com and our customer support team will jump in to assist and provide a solution 😊

We understand that you need your products fast, so we aim to process these orders as quickly as possible.

Therefore, if there’s a change to delivery address, we request you to please contact us with your order number and correct shipping address as soon as possible (within 4 hours of purchase) via email at info@leskyebleu.com so that we can get it updated before its processed and shipped.

If your order is too far along in the processing stage or has already been shipped, it is your responsibility to collect the package from the address it is being or was shipped to. Otherwise, the package will most likely be returned to us by the courier. 

It is important to note that after the initial 4 hours from the purchase, the orders are automatically sent to our respective production warehouses to begin the process of printing and shipping. Therefore, once it’s in the processing, it is one of the many orders being worked on and therefore making any change will not be possible.

However, we still encourage you to reach out as soon as possible so that we can do everything in our control to assist 😊

We offer our sincere apologies if you receive an item/ product that is different from the original order.

We are a 100% customer centric business, and we bring you the amazing quality products and of course, our customer service. However, sometimes errors may happen and therefore if you have received the wrong item/ product, please contact us with your order details at info@leskyebleu.com; we will do everything to make it right and get the correct order shipped out to you right away😊

Please include the following while contacting us:

A photo of the wrong item/ product received

Your order number with email address used while placing the order

We offer our sincere apologies if you receive a damaged item/ product.

We are a 100% customer centric business, and we bring you the amazing quality products and of course, our customer service. We take quality control issues seriously at LE SKYEBLEU and therefore if you have received a damaged item/ product, please contact us with your order details at info@leskyebleu.com; we will do everything to make it right and get a new replacement shipped out to you right away😊

Please include the following while contacting us:

A photo of the damaged item/ product received

Your order number with email address used while placing the order

With a People-First approach🥰, we serve big-hearted individuals like you to build a meaningful relationship that extends beyond the initial purchase because we truly believe that it’s not only about what we deliver, but also about how it makes you feel. However, if there’s any issue with the product you’ve received, please reach out to us and we will do everything to make it right.

We gladly accept returns provided the product is unused and is sent back to us in its original packaging within 30 days from the date it was delivered to you.

Please check out our returns page for more information.

We accept PayPal, Apple Pay, Google Pay, Shop Pay and major credit or debit cards like Visa, Mastercard, AMEX, etc.

Product Information

Polycarbonate (PC) – Polycarbonate is used for our Snap & Tough cases. We prefer this material over other plastics because of its strength and durability characteristics.

Thermoplastic Polyurethanes (TPU) – A 100% recyclable TPU is used for the inner layer of our Tough cases. TPU has excellent mechanical properties, combined with a rubber-like elasticity and is a great replacement for hard rubber. We prefer this material over other non-recyclable rubber & plastics because our TPU material is 100% recyclable and more eco-friendly, extremely flexible, smooth to the touch and has greater durability than other conventional silicone/plastics. 

Vegan Leather – We use 100% High quality, premium vegan leather for our Apple Watchbands & Laptop/ Tablet Sleeves to give you a product that will last. In scientific terms, it is made up of recycled PVB (Polyvinyl Butryal). Furthermore, we have fully eliminated the use of PVC in our faux leather, and it complies with PVC free policy and eco regulations. We choose this sustainable material over the conventional leather because it is 100% vegan, made up of planet friendly & animal free materials, has anti-scratch & anti-abrasion qualities and is super modern & durable.

Bio Flexi – For our Biodegradable phone cases, we use Bio Flexi material which is 100% compostable (Eco- friendly) and made up of PLA (Polyactide), PBAT (polybutylene adipate-co-terephthalate) & Bamboo Fiber. It is approved and certified as compliant by SGS, the world’s leading testing, inspection, and certification organization. We choose this material over other plastics because it is 100% eco-friendly, has shock absorbing & scratch resistant qualities and is very durable.

Paper Leather – We use a 100% sustainable paper leather for Laptop Skins, Phone case wallets, Charging Adapter skins and Cable/ Cord wraps. Made from tree pulp, it’s a combination of paper with cotton fabric to give it the structure. This was developed to replace animal skin leather and fossil fuel based faux (PU) leather as we continue to implement sustainable business strategies and facilitate the need for more eco-friendly materials. We consciously choose this material because it is 100% Biodegradable, lightweight, has water resistant and anti-bacterial properties and is made from plant-based polymers. These qualities make it a perfect eco-friendly replacement for the traditional animal and synthetic leathers. It is also approved and certified as compliant by Intertek, a leading Total Quality Assurance Provider to industries worldwide.

No, the print design is not a decal or a sticker.

We use patented industry leading 3D UV Printers and dye sublimation ink technologies, and the design is a permanent print in the highest resolution with vibrant colours.

It is a full wrap high resolution 3D print around the surface of the case – including the edges, sides and corners (for snap & tough cases)

Our printing process embeds images/ design into the surface of the products and thereby protecting them from scratches, wear, fading and damages. Our products are genuinely built to last.

Note: No actual glitter, metallic, neon or holographic materials are used while UV printing our products.

We do our absolute best to display the colour of these designs as ACCURATELY as possible, however it is important to note that the screen settings or resolutions/ calibrations can vary for each device i.e. different mobiles, different monitors, tablets, etc which could portray the colours slightly different to you in real life. You are most welcome to contact us via email (info@leskyebleu.com) if you have any questions or concerns about the print colour(s).

SNAP & TOUGH PHONE CASES

Snap cases: Hard-shell Polycarbonate (PC) material i.e. Durable high quality plastic.

Tough cases: Hard shell Polycarbonate (PC) exterior + inner TPU layer.

In fact, we use 100% recyclable materials for our products. All our materials, finished products and manufacturing processes are audited, approved, and certified as compliant to International Quality Standards by INTERTEK, one of the most reputable technical auditing firms in the world.

SNAP CASE (One-layer slim case)

Snap case makes it easy to slide the phone into your pocket or handbag. Its slim and chic, designed with space grade Polycarbonate (PC) material and function in mind. Built to snap out of the conventional with Snap!

  • Single Layer case (Hard shell Polycarbonate (PC) material)
  • Open buttons and ports for connectivity
  • Raised bezel for camera protection
  • Slim, Chic & Lightweight
  • Minimal impact on overall device size

TOUGH CASE (Dual Layer case)

(Genuinely Protective & Not Bulky at all, offering ultimate protection with STYLE😎 – Our recommended phone case that is made for life)

Tough cases have excellent resistance to outdoor weathering, long-term optical quality which makes this case popular amongst many. It is made of impact resistant Polycarbonate (PC)outer shell with good shock absorption (Inner TPU Liner), protecting against drop and tear. This is a perfect case that protects the phone and its people at their boldest behaviours and yet remains very STYLISH🥰!

  • Dual Layer case (Hard shell Polycarbonate (PC) exterior + Inner TPU layer) for extra durability and shock absorption
  • Non-Bulky, Lightweight, and comfortable to hold (Super protective but not at all bulky😎)
  • Fully covered buttons and open ports for connectivity
  • Minimal impact on overall device size, making it the most preferred, stylish & protective phone case with us
  • Raised bezel for camera & screen protection
  • Wireless charging compatible
  • Impact resistant with high spec protection. (Provides ultimate protection)

Yes, all LE SKYEBLEU phone cases are wireless charging compatible and therefore your phone case can be charged with the different available compatible wireless chargers.

Our snap & tough cases for the iPhone models are currently NOT MagSafe® compatible. You can charge these snap & tough cases with MagSafe® chargers but they will not stick in place i.e., they currently don’t have a magnet ring which allows it to stick to the charger.

Our phone cases are made using high spec space grade materials, but of course, used on Earth. All of them meet or exceed MIL-STD 810G Drop test standards, however, please see here below for more information:

Snap Cases: Our Snap cases are ideal for keeping your phone safe from daily wear and tear including small knocks and drops while staying slim, chic, and lightweight. It also has raised bezel for screen protection. Therefore, if you are not clumsy, don’t drop the phone often, and like a slim cute case, the snap case is made for you.

Tough Cases: Our Tough cases have excellent resistance to outdoor weathering, long-term optical quality which makes them popular amongst many. It has a raised bezel for screen protection along with a raised camera lip. It offers ultimate protection against the knocks and drops making it a case that is BUILT TO LAST. This is a perfect case that protects the phone and its people at their boldest behaviours and yet remains very STYLISH. Therefore, if you are BOLD and carefree, drop your phone often, have kids or siblings who are likely to drop your phone, the tough case is a perfect companion for your phone.

Our products & collections are all designed by our Melbourne based design team after extensive research and keeping in mind our core belief of people’s individual way of self-expression.

We are also continuously re-investing in the quality, safety, design & product innovation by carefully partnering with independent designers and artists from across the globe.

All our cases have a 1MM raised bezel/ lip for camera protection which protects the camera from coming in contact with flat surfaces. So, we’ve got you covered!!

Our cases have a raised bezel/ lip for screen protection which protects the front screen from coming in contact with other surfaces. However, we strongly recommend you use an additional Screen Protector for extra protection.

The design/ artwork is permanently printed to perfection on the surface of the hard-shell Polycarbonate (PC) exterior case using the most sophisticated high heat UV Printing technology which results in a smooth, high sheen protective finish. Our print quality reflects the highest resolution of full colour printing technology available today, ensuring that the designs will not fade or scratch off.

AIRPODS CASES

Polycarbonate (PC) – Polycarbonate is used for our AirPods cases and AirPods Pro cases. We prefer this premium material because it provides superior protection to your AirPods.

In fact, we use 100% recyclable materials for our products. All our materials, finished products and manufacturing processes are audited, approved and certified as compliant to International Quality Standards by INTERTEK, one of the most reputable technical auditing firms in the world.

Yes, our cases are compatible with the following AirPods models:

  • AirPods Generation 1
  • AirPods Generation 2
  • AirPods Generation 3
  • AirPods Pro Generation 1
  • AirPods Pro Generation 2

No, the case is designed to provide easy access to all buttons and charging ports, ensuring full functionality of your AirPods device while they are in the case. In fact, our AirPods cases are also wireless charging compatible.

Yes, the case is lightweight and slim, adding minimal bulk to your AirPods, making them easy to carry around. The case is made of durable Polycarbonate (Premium Hard Plastic) material and is designed to provide reliable protection for your AirPods for a long time.

The designs are created using a full wrap high resolution 3D dye sublimation print in glossy finish using sustainable inks which are environmentally friendly.

Yes, the case includes a silver ring carabiner for easy carrying and portability.

Our Airpods cases & Airpod Pro cases come with an additional adhesive sticker to place on the top of your device to ensure the lid remains secure. Instructions are included with the product.

APPLE WATCH BANDS/ STRAPS

Vegan Leather – We use 100% High quality, premium vegan leather for our Apple Watch Straps to give you a product that will last. Furthermore, we have fully eliminated the use of PVC in our faux leather, and it complies with PVC free policy and eco regulations. We choose this sustainable material over the conventional leather because it is 100% vegan, made up of planet friendly & animal free materials, has anti-scratch & anti-abrasion qualities and is super modern & durable.

In fact, we use 100% recyclable materials for our products. All our materials, finished products and manufacturing processes are audited, approved, and certified as compliant to International Quality Standards by INTERTEK, one of the most reputable technical auditing firms in the world.

For more information about our materials, Learn more.

Our Apple Watch Bands are compatible with the Apple® Watch series 1, 2, 3, 4, 5, 6, 7, 8 & SE (i.e., All Apple watches excluding the Apple Watch Ultra which will be launched soon)

The series & size (in MM) of your Apple Watch will be engraved on the back/ underside of the Apple Watch. Please look at the back of your Apple Watch for these details.

Our 38/40/41mm bands comfortably fit 38mm, 40mm & 41mm Apple Watches

Our 42/44/44mm bands comfortably fit 42mm, 44mm &45mm Apple Watches

Band Thickness: 0.08 IN (0.20 CM)

Band Width (38/40/41 MM) (Smaller Watch Face): 0.84 IN (2.13 CM)

Band Width (42/44/45 MM) (Larger Watch Face): 0.95 IN (2.41 CM)

Note: We recommend you to please check the size of the Apple Watch Face you have.

The design/ artwork is permanently UV printed to perfection on the FRONT of the Watch bands with a smooth matte protective finish. The back/ underside of these watchbands will be grey in colour, made up of soft and comfortable, velvet-like faux leather for the most thoughtful comfort.

Please note that there are two separate UV Printing techniques used for printing the phone cases and the watch bands. It is also important to note that both, the phone cases, and the watch bands have a different surface finish.

Our phone cases are printed using a high heat UV Printing technique which embeds the colour on the surface/ layers of the Polycarbonate (PC) case and results in a highest quality photogenic finish.

Whereas our vegan leather Apple watch bands are printed using a special cold UV Printing technique which results in subtle matte leather finish.

Therefore, the colours may look marginally different, yet very modern.

LAPTOP & TABLET SLEEVES

Vegan Leather – We use 100% High quality, premium vegan leather for our laptop sleevesto give you a product that will last. Furthermore, we have fully eliminated the use of PVC in our faux leather, and it complies with PVC free policy and eco regulations. We choose this sustainable material over the conventional leather because it is 100% vegan, made up of planet friendly & animal free materials, has anti-scratch & anti-abrasion qualities and is super modern and durable.

In fact, we use 100% recyclable materials for our products. All our materials, finished products and manufacturing processes are audited, approved and certified as compliant to International Quality Standards by INTERTEK, one of the most reputable technical auditing firms in the world.

For more information about our materials, Learn more.

Small
Width: 16 cm
Length: 23 cm

(Small size can fit the models iPad Mini & Amazon Kindle Paperwhite)

Medium
Width: 20.8 cm
Length: 28.5 cm

(Medium size can fit the models iPad Air, iPad Pro 11 Inch, iPad Pro 10.5 Inch, iPad Pro 9.7 Inch, iPad 9th Gen, Samsung Galaxy Tab S7 11 Inch)

Large
Width: 25 cm
Length: 34.5 cm

(Large size can fit iPad Pro 12.9 Inch, Samsung Galaxy Tab S8+ 12.4 Inch, Samsung Galaxy Tab S7+ 12.4 Inch, MacBook Air 13 Inch, MacBook Pro 13 Inch, MacBook Pro 14 Inch, Lenovo Thinkpad 13 Inch, Dell Inspiron 13 Inch)

Note: We recommend you to please check the size of your iPad, Tablet or Laptop while selecting the right option.

The design/ artwork is permanently UV printed to perfection on the FRONT of the sleeve with a smooth matte protective finish. The back of this sleeve will be grey in colour, made up of comfortable and durable faux leather for the most thoughtful comfort.

Please note that there are two separate UV Printing techniques used for printing the cases and the sleeves. It is also important to note that both, phone cases and the computer sleeves have a different surface finish.

Our cases are printed using a high heat UV Printing technique which embeds the colour on the surface/ layers of the Polycarbonate (PC) case and results in a highest quality photogenic finish. Whereas our vegan leather sleeves are printed using a special cold UV Printing technique which results in subtle matte leather finish.

Therefore, the colours may look marginally different, yet very modern.

CLICK-IT PHONE GRIP & STAND

Polycarbonate (PC) – Polycarbonate is used for our phone grips. We prefer this material over other plastics because of its strength and durability characteristics.

In fact, we use 100% recyclable materials for our products. All our materials, finished products and manufacturing processes are audited, approved and certified as compliant to International Quality Standards by INTERTEK, one of the most reputable technical auditing firms in the world

For more information about our materials, Learn more.

The grips provide great adhesion results on cases with a smooth surface like our snap & tough cases. We do not recommend the use of Click-it phone grip with leather or silicone cases as it will not provide a good adhesion on these surfaces.

We’ve got you covered! These grips are delivered with instructions guide with a set of easy instructions on how to stick and use them. For simplicity, please ensure that the surface of the case is wiped clean and is smooth before attaching the grip, to achieve best adhesion results.

If you have any questions or require further assistance, please contact us at info@leskyebleu.com.

Our phone holder offers a secure grip which is a perfect solution for one handed scrolling, clicking better photos, and preventing phone drops. It also functions as a convenient hands-free stand, in portrait and landscape modes for web surfing or watching videos. Please wipe and clean the surface of the case and ensure that it is smooth to achieve strong adhesion results.

Moreover, our Click-it is designed in a user friendly manner which allows you to remove and re-stick it, if required. Therefore, if you’d like to stick the Click-it permanently on your case, we recommend using a permanent glue or adhesive.

Still have a question?
Please get in touch with us at info@leskyebleu.com and we will get back to you within 24 hours.
We are here to assist you at every step of your LE SKYEBLEU journey.